Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 1 days ago
About the Role
The Advanced Medical Support Assistant is within the Oscar G. Johnson, VAMC (OGJVAMC). The clinics are patient-focused, outcome-oriented care systems in which efficient coordination of care is of primary concern. This care is tailored to each individual Veteran patient's needs, which allows for proper care, education and support of each Veteran.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Major Duties: Provides administrative support to clinicians and other administrative and professional staff throughout the medical center for purposes of coordinating outpatient and specialty care for Veterans.
- →Schedule and cancel patient appointments utilizing Medical Center electronic patient scheduling packages paying particularly close attention to special instructions or requirements of clinic profiles.
- →Promptly and courteously process all pertinent provider's orders and schedule according to Veteran's preference.
- →This shall include scheduling all follow up appointments, referrals, record requests or releases from VA or private medical facilities, lab/x-ray/EKG or other special requests.
- →Timely process clinic cancellations and assure appropriate rescheduling to include sending letters to the patients or calling when given short notice.
- →Interprets and transcribes a variety of providers' orders.
- →Determines medical care benefits for which the Veteran is eligible by means of a working knowledge of appropriate health administration related laws, policies, guidelines and regulations.
- →Assists patients in completing various health questionnaires or other screening assessment tools.
- →Acts as receptionist, electronically checking in patients, receiving patients/visitors and referring callers to appropriate team members.
- →Directs consultant requests received from other areas to appropriate clinical staff members.
- →Serves as a liaison between referring sources and the clinic staff.
- →Incumbent determines which Veterans may require immediate medical evaluation based on observation and information received from the Veteran or significant other about the nature of their medical problem(s).
- →Develops and maintains communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
- →Demonstrates Patient Centered Care (PCC) through the use of effective communication with patients, families, visitors, and members of the interdisciplinary team, including the patient in mutual goal setting, and providing patient advocacy when appropriate.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 3be46486-03ef-49bf-a67a-1e9356c7691a
Posted via USAJobs