Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 1 days ago
On-siteWashington, DC$59K – $77KApply by May 22, 2026Medical Support AssistanceESFJESTJISFJISTJCustomer SuccessHealthcare
Apply for this job →About the Role
The Advanced Medical Support Assistant (AMSA) serves in the Radiology Department. The position directly impacts the administrative and operational aspects of Veteran care delivery, including access management, appointment scheduling and coordination using advanced clinic access principles, patient processing, customer service, and data integrity.
What You'll Do
- →The work of an Advanced Medical Support Assistant (AMSA) includes functions such as serving as an initial point of contact for the units, clinics, patient, call centers, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems.
- →This series includes work that requires a practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology.
- →Duties may include but are not limited to: Perform at a competent level and work collaboratively in the Non-VA Care Coordination coordinated care delivery model, specifically in support of the MISSION Act and Community Care Network programs.
- →Assures that all visitors and telephone calls are answered and referred in a prompt and courteous manner.
- →Perform scheduling, canceling, re-scheduling of patient appointments and or consults.
- →Develops and maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies.
- →Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients.
- →Responsible for maintaining/scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines, and transmittal of schedules 3rd Party Work within the team to set team priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- →Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities.
- →Updates and verifies demographic information.
- →Provides information regarding clinic and hospital policies, procedures, and locations to patients, family members, and staff.
- →Maintains patient's confidential records, copies, and file documentation.
- →Scans and enters information into VISTA, CPRS.
- →Protects printed and electronic files containing sensitive data in accordance with the provisions of the Privacy Act of 1974 and other applicable laws, federal regulations, VA statutes and policy, and VHA policy.
Requirements
- ✓RESUME REQUIREMENTS - Your resume MUST include the following information: Job Title (for each position) Description of duties (be as detailed as possible) Month and year start/end dates (e.g.
- ✓June 2018 to April 2020) of employment Full-time or part-time status (include average hours worked per week) ----------------------------------------------------------------------------------------------------------------------------------- You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: 345d68a5-8c47-4b01-8699-a1a51b19b95c
Posted via USAJobs