Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted today
On-site Phoenix, AZ $48K – $62K Apply by Jul 8, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer Success
Apply for this job → About the Role
The Phoenix VA Health Care System is seeking highly energetic candidates to fill the Intermittent Advanced Medical Support Assistant (AMSA) vacancies within the Office Of Community Care Service. Ideal candidate's resume will articulate exceptional skills in customer service with the ability to identify customer concerns and ensure overall customer satisfaction and resolution, ability to operate computerized programs, and scheduling of appointments.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional CRITICAL SHORTAGE LIST: 38 U.S.C. § 7412 waives the requirement to apply Veterans' preference to external applicants for appointments made during the fiscal year to hybrid title 38 occupations among those reported to have the largest staffing shortages.
- →Advanced Medical Support Assistants (AMSAs) interact with both internal and external customers providing exceptional customer service and ensuring overall customer satisfaction.
- →Candidates will be reviewed for minimum qualifications as outlined in the qualifications section of this announcement and referred to the Northern Arizona VA Health Care System Hiring Managers.
- →Duties include but are not limited to: Performs duties related to receipt, intake, indexing, and coordination of health and administrative information for Community Care referrals.
- →Coordinates consult review, scheduling, and documentation required for Community Care services.
- →Interfaces with clinical and administrative staff, community providers, contract vendors, and third-party administrators to coordinate Veteran Community Care.
- →Maintains effective communication with Veterans, VA Medical Centers, community providers, and interdisciplinary team members.
- →Coordinates receipt and return of outside medical records through CPRS/VistA imaging systems.
- →Ensures Community Care consults are processed, completed, and closed when treatment and documentation are received.
- →Assists with coordination of hospital notifications and emergent Community Care treatment.
- →Provides Veterans instructions regarding appointments, procedures, preparation, and specialty care requirements.
- →Serves as liaison between VA staff, community providers, and Veterans to ensure continuity of care.
- →Ensures appropriate authorizations are processed for Community Care services, including outpatient and inpatient programs.
- →Uses automated systems (Vista, FBCS, CPRS, imaging systems) to arrange appointments, document care coordination, and track referrals.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 1c189fcb-1555-4cc6-b722-553fbf5b828a
Posted via USAJobs