Job Listing
Medical Support Assistant (Advanced) - Primary and Specialty Care
Veterans Health Administration · Posted 7 days ago
About the Role
This position is in the Primary Care (PC) and Specialty Care (SC) ICC at the St. Cloud VA Health Care System and is the first administrative point-of-contact for Veterans, family, and other visitors contacting the St. Cloud VA. The primary purpose of this position is to perform introductory clerical functions under infrequent monitoring and supervision.
What You'll Do
- →Total Rewards of a Allied Health Professional Possesses advanced knowledge of scheduling appointments, including interpreting and verifying provider orders.
- →Performs front desks duties, receive telephone calls, and visitors to the medical facility.
- →Uses a variety of patient data systems in scheduling patients for treatment and annotate in patient records.
- →Demonstrates positive people skills in interactions which reflect caring, service orientation, professionalism, understanding, helpfulness and concern toward Veterans, visitors, and other employees of the Medical Center in both verbal and written communication.
- →Maintains Veteran rights, confidentiality, and individuality.
- →Participates in and independently follows up on team huddles/meetings, sharing information and collaborating with the medical team assuring continuity of care.
- →Main point of contact for all Secure Messages/Message Manager sent to their team.
- →Prepare reports in various formats and present data to various organizational levels.
- →Screens call and determines if the call requires attention from a Registered Nurse, Licensed Practical Nurse, Provider, or other designated professional.
- →Enters appropriate information into the Veterans electronic medical record.
- →Assures appropriate forms including and documents are presented, sent out, or completed by the Veterans Work Schedule: 8:00am-4:30pm Monday-Friday Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases.
- →When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
- →Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
- →Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 220a3c89-2fd1-4cbd-a122-db5c95a7bfe1
Posted via USAJobs