Job Listing
Medical Support Assistant (Advanced - Business Office)
Veterans Health Administration · Posted 56 days ago
On-site Binghamton, NY $47K – $61K Apply by Aug 24, 2026 Medical Support Assistance ESFJESTJISFJISTJ MarketingCustomer Success
Apply for this job → About the Role
The Medical Support Assistant utilizes multiple computer applications, as well as the integrated electronic medical record system. Successful performance in this position requires knowledge of medical terminology, administrative and department procedures for the management of records and forms, information security and exchange, management of reports and data, scheduling of patient appointments, telephone care, and public relations/customer service.
What You'll Do
- →Major duties include but are not limited to: Front-line contact will affect the perception of the quality of healthcare services provided by the VA.
- →High degree of tact and diplomacy is required when dealing with Veterans who may have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment.
- →Caring, compassionate, and sensitive manner is essential when explaining procedures to Veterans and family members, both in person and on the phone.
- →Receive and relay incoming and outgoing telephone messages.
- →Check patients in and out from appointments.
- →Maintain expert level knowledge in eligibility criteria, standard processing in every facet of the coordination process and the MISSION Act as it applies to Community Care VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Work Schedule: Monday - Friday, 8:00am - 4:30pm Virtual: This is not a virtual position.
- →Functional Statement #: 21 N19-A Permanent Change of Station (PCS): Not Authorized.
- →PCS Appraised Value Offer (AVO): Not Authorized.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
Personality Fit
Job ID: d086ae72-d78d-4129-9ba1-ae2cef7fccc4
Posted via USAJobs