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MEDICAL RECORDS TECHNICIAN (ROI)
Veterans Health Administration · Posted 1 days ago
On-siteTopeka, KS$37K – $60KApply by May 19, 2026Medical Records TechnicianESFJESTJISFJISTJCustomer SuccessTrades
Apply for this job →About the Role
This position is located in the Health Information Management (HIM) section at the VA Eastern Kansas Health Care System (VAEKHCS). In this role you will review and process requests for patient protected health information (PHI), and also provide direct customer service to the Veteran (or third party), by providing copies of the Veteran's PHI, when a signed, written request is received, or upon the Veteran's valid authorization to a third party.
What You'll Do
- →The duties in this position are primarily advisory and technical in nature and include, but are not limited too: Personally greet veterans/visitors and assist them in determining the exact nature of the request and whether the information requested can be released.
- →You will be responsible for evaluating the adequacy of each completed authorization form and screening each request for information to determine urgency and assures that most urgent requests are completed first using established priority systems.
- →Apply public laws, rules, regulations and exclusions governing confidentiality of the medical record, including the Privacy Act, Freedom of Information Act and 38 U.S.C. 7332 governing the release of records containing information regarding the treatment of or referral for drug and/or alcohol abuse, Sickle Cell Anemia and infection with Human Immunodeficiency Virus (HIV).
- →Process all incoming requests to the facility for Release of Information (ROI) along with information required by the VA Regional Office through the Automated Medical Information Exchange (AMIE), referring only problem cases to the Supervisor.
- →Evaluate validity of each request and determine which information is to be released in compliance with existing laws (Privacy Act of 1974, Freedom of Information Act, and Health Insurance Portability and Accountability Act).
- →Ensure that proper authorization exists before release is made and process the request to the requesting agency or individual.
- →Input all requests into the ROI computer package for logging and tracking of these requests.
- →Receive and direct callers and visitors.
- →Receive and/or give out forms and assists visitors and/or callers with the completion of forms or documents.
- →Respond to questions from patients concerning services.
- →Provide advisory and technical assistance to patients, administrative staff and professional staff regarding release of information.
- →Search records or files to compose responses, including electronic searches to retrieve and summarize hard-to-locate data.
- →Review paper and computerized health records (i.e., scanned notes, reports, special tests, etc.) to identify material to be photocopied/printed/written to electronic media and released.
- →Compose responses to routine requests for release of patient information.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: c58a2ee1-8f42-442a-b7f2-cf1edf2e0b72
Posted via USAJobs