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Learning Coordinator
National Cemetery Administration · Posted 4 days ago
Hybrid Saint Louis, MO $63K – $100K Apply by Jun 10, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ OperationsCustomer Success
Apply for this job → About the Role
This position is located at the NCA Scheduling Office in St. Louis, Missouri. The National Cemetery Scheduling Office (NCSO) is a national call center responsible for delivering exceptional customer service to support Veterans and their eligible dependents for scheduling burials and memorial services in a VA National Cemetery.
What You'll Do
- →This is a bargaining unit position.
- →This position is represented by AFGE.
- →Please note that as provided for in the AFGE/VA Master Agreement the FIRST area of consideration for this position will be permanent employees of the local facility in which this position is being filled, the SECOND area of consideration will be employees at other VA facilities, and the THIRD area of consideration will be all other eligibles.
- →The Program Specialist serves as a Learning Coordinator within the National Cemetery Administration (NCA), Field Programs, National Cemetery Scheduling Office (NCSO) in St.
- →The Program Specialist is an integral part of the NCSO training program and serves as a key technical advisor to the Program Support Assistants (PSA) and Program Analyst (PA) and other positions within the NCSO and Field Programs.
- →The incumbent is responsible for all aspects of training to include, planning, developing, maintaining, and delivering operational training curriculum for the NCSO.
- →Training delivery includes new employee training, employee refresher training, and leadership development courses.
- →The incumbent collaborates with NCSO divisions on new content requirements, content updates, and training trends.
- →This position also serves as the Learning Coordinator for other Field Programs offices and works with the National Training Center (NTC) for content development and integration of courseware into the Talent Management System (TMS).
- →The incumbent serves as a Learning Coordinator within the Department of Veterans Affairs (VA), National Cemetery Administration (NCA), National Cemetery Scheduling Office (NCSO) in St.
- →The Learning Coordinator is an integral part of the NCSO training program and serves as a key technical advisor to the Program Support Assistants (PSA) and Program Analyst (PA) and other positions within the NCSO and Field Programs.
- →The incumbent is responsible for planning, developing, maintaining, and delivering operational training curriculum for the NCSO.
- →Training delivery includes new employee training, employee refresher training, and leadership development courses.
- →The Learning Coordinator collaborates with NCSO divisions on new content requirements, content updates, and training trends.
Requirements
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S.
- ✓Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement).
- ✓Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.
- ✓Department of Education.
- ✓Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html.
- ✓All education claimed by applicants will be verified by the appointing agency accordingly.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Personality Fit
Job ID: 16c2fbd4-dfe8-41ac-ab3e-4bf49b6774c3
Posted via USAJobs