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Lead Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
On-site Los Angeles, CA $63K – $81K Apply by Jun 15, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer Success
Apply for this job → About the Role
The Greater Los Angeles VA Health Care System is seeking a highly energetic candidate to fill the Lead Medical Support Assistant vacancy located at the West Los Angeles Call Center. The ideal candidate must be skilled in customer service with the ability to identify customer concerns and ensure overall customer satisfaction and resolution. In addition, candidate must possess the ability to operate computer programs, and scheduling of appointments.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you may be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Education does not apply must have the Specialized Experience for this position.
Benefits
- ★Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
- ★Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.
- ★This credited service can be used in determining the rate at which they earn annual leave.
- ★Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Personality Fit
Job ID: bf250726-d01a-4c2e-b530-2aa3d03a80ba
Posted via USAJobs