Job Listing
Lead Medical Support Assistant
Veterans Health Administration · Posted 51 days ago
On-site Salt Lake City, UT $65K – $84K Apply by Jun 4, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The position is in Health Administration Service and serves as the Lead Medical Support Assistant in PACT, Specialty Care, Mental Health, Radiology, and/or Community Care Sections. Incumbent performs administrative support functions including scheduling appointments, inbound/outbound phone support, consult review and necessary documentation related to care coordination for treatment of patients in the medical center or outpatient clinic.
What You'll Do
- →The position is in Health Administration Service and serves as the Lead Medical Support Assistant in PACT, Specialty Care, Mental Health, Radiology, and/or Community Care Sections.
- →Incumbent performs administrative support functions including scheduling appointments, inbound/outbound phone support, consult review and necessary documentation related to care coordination for treatment of patients in the medical center or outpatient clinics.
- →The Lead MSA is a subject matter expert for scheduling processes/operations and assists in training as well as workload coordination and daily workflow assignments.
- →The Lead MSA demonstrates strong communication and customer services skills and works closely with all staff members performing the administrative duties essential to support the timely care of patients and support of the service/unit goals.
- →The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow.
- →Incumbent may amend or reject work not meeting established standards and provide appropriate intervention/training as directed by the MSA Supervisor.
- →Lead MSA checks the status and progress of work and may support adjustments in accordance with established priorities and/or obtaining assistance from the supervisor when necessary.
- →Perform clinical cancellations in accordance with policy and ensures that insurance capture has been achieved for assigned areas.
- →The Lead MSA coordinates with the patient care team to review the clinic utilization by using various reports, ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
- →They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
- →Other Incumbent's supervisor sets priorities but coordinates directly with the Lead MSA to organize recurring activities.
- →The incumbent must coordinate efforts to ensure all aspects of duties are accomplished efficiently, timely, and correctly.
- →Work Schedule: TBD, Monday - Friday Telework: Not Available Functional Statement #: 53191-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass TB test examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: 839a0425-ca25-4466-be0e-be13930a3a5a
Posted via USAJobs