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Lead Medical Support Assistant
Veterans Health Administration · Posted 9 days ago
On-site Augusta, GA $54K – $70K Apply by Jun 26, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer Success
Apply for this job → About the Role
This position is located in the Veterans Health Administration (VHA), Southeast Network (VISN 7), VA Augusta Health Care System (VAAHCS) in Augusta, Georgia located in Specialty Care, Call Center & Operator Suite. The Lead Medical Support Assistant (LMSA) position serves as the lead clerk for all Medical Support Assistants. The incumbent is responsible for initiating and carrying out a variety of administrative and technical duties in support of the Health Administration Service.
What You'll Do
- →VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs Total Rewards of a Allied Health Professional The lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit.
- →The Lead MSA is responsible for the daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provider support across interdisciplinary settings.
- →The Lead assists the unit with complex and non standards procedures, including clinical flow processes related to access to care across multiple clinics, specialties and/or community resources.
- →Assignments at this level include but are not limited to ensuring accurate and timely scheduling of appointments; providing guidance to staff members, including changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflict.
- →For all assignments about the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity difficulty and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.
- →The Lead MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e.
- →PACT) and performs all related duties; customer service and other duties assigned for the proper timely treatment of patients and assure appointment schedules are maintained by MSA staff for one or more outpatient clinics.
- →He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name, and full social security number.
- →The patient may also present the Veterans Health Identification Card (VHIC) for identification.
- →When assisting the MSA staff in the check-in process, he/she must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number.
- →Assures MSA staff explain the VA's mandate to collect insurance information to veterans, their families, and other eligible patients.
- →Assures staff collects, scans, updates health insurance information serving a major role in the revenue process.
- →The incumbent contributes to the revenue collection process by identifying patients with third party insurance.
- →Promotes veteran registration for and utilization of MyHealtheVet (MHV).
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 6fb6abb2-7651-4b91-8216-ebf75bdb0b78
Posted via USAJobs