Job Listing
Lead Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
On-siteGlendale, CO$63K – $81KApply by May 20, 2026Medical Support AssistanceESFJESTJISFJISTJCustomer Success
Apply for this job →About the Role
The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below. This Lead Medical Support Assistant position is assigned to the Office of Community Care Service of the Eastern Colorado Health Care System. The purpose of this position is to provide face to face customer service regarding Community Care issues related to administrative and financial management support for medical services associated with care in the community.
What You'll Do
- →The Lead MSA plays an integral role in identifying and developing ways to resolve problems with ECHCS administrative and clinical staff on access, customer service, patient flow, and data validation issues.
- →Lead will: Review active/pending/scheduled Community Care consults in the appropriate OCC applications and ThirdParty Administrator portal for accuracy and disposition to assist veterans and providers with issues related to their consults.
- →Maintain effective communication with patient, interdisciplinary team, and outside providers, when necessary to process secure messages with patient and VA staff.
- →Explain OCC procedures to patient and their family members while in person and/or on the phone.
- →Participate in Community Care staff meetings.
- →Enter appropriate information into patient record.
- →Conduct administrative follow-up and problem solving for administrative issues.
- →Inform physicians about patients and appointments at other facilities.
- →Educate providers about shared patients (those who receive their care at multiple VAs or those who have both VA and care in the community).
- →Coordinate administrative services for veterans, family members, caregivers, general public, administrative, and clinical staff to ensure continuity of inpatient and outpatient care.
- →Guide patients through the hospital system process for care in the community, document complaints, and provide follow-up and relate resolutions to supervisor.
- →Interpret and apply a complex body of pertinent laws, regulations, directives, and policies that relate to the administration of VA Healthcare Benefits.
- →Interpret and communicate requirements of VHA scheduling directives and complete accurate scheduling responsibilities.
- →Create appointments with the patient's input, in person and by phone.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓IMPORTANT: If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official transcript with your application.
Benefits
- ★Total Rewards of a Allied Health Professional
Personality Fit
Job ID: 5a9b9e16-7287-4f2a-ba4a-71ae1f7e2400
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