Job Listing
Lead Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
On-site Loma Linda, CA $63K – $81K Apply by Jul 9, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The incumbent Lead Medical Support Assistant (MSA) position serves as the Lead Clerk for Medical Support Assistant (MSA) staff in their assigned area(s). The Lead MSA interfaces and collaborates with larger healthcare system providers including VA and non-VA specialists, hospitals, diagnostic and treating facilities, and community-based programs. This announcement may be used to fill future vacancies.
What You'll Do
- →Major duties include, but are not limited to: Manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs.
- →Follow up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.
- →Provides administrative support to Physicians, Physician's Assistants, Nurses, Advanced Registered Nurse Practitioners, Dietitians, Social Works, and other administrative and professional staff throughout the Primary Care Service area.
- →The outpatient program requires administrative scheduling and appointment coordination for diagnostic testing, and consultative appointments for many clinical services.
- →Abides by federal privacy and confidentiality regulations and exhibit ethical conduct all times and complete and adhere to necessary annual VHA training requirements.
- →Performs a key role in the VHA Network Performance Measures for Revenue, Customer Service, Access to Care, and overall quality of healthcare delivery.
- →Assists with implementation of assurance/performance improvement principles and assures administrative functions are carried out in the performance of their duties.
- →Persons in this position may be required to conduct individual quality assurance/process improvement checks/studies.
- →Assist with ensuring compliance of Joint Commission requirements specific to his or her job, such as patients' rights, emergency preparedness, information security ethical conduct, and environment of care.
- →Must be able to identify a Joint Commission surveyor and be able to articulate answers to questions they may be asked.
- →Assists staff with a variety of clerical duties in one or more outpatient clinics that provide a variety of medical services.
- →Will assist with review of clinic procedures and regulations and have basic medical terminology; skill in operating computer systems and applications such as VistA, CPRS, and Microsoft applications to accurately enter and extract information.
- →Performs a variety of administrative functions associated with patient care and treatment in one of several clinics performing a variety of medical services.
- →Employee assist with SOPs, Standard of Work, and training with administrative staff in scheduling areas.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you may be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 4fc3a736-03f3-4adf-9c46-614ea3bcc3a1
Posted via USAJobs