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LEAD MEDICAL SUPPORT ASSISTANT
Veterans Health Administration · Posted 71 days ago
On-site Idaho Falls, ID $65K – $84K Apply by Jul 21, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The position is in Health Administration Service and serves as the Lead Medical Support Assistant in PACT, Specialty Care, Mental Health, Radiology, and/or Community Care Sections. Incumbent performs administrative support functions including scheduling appointments, inbound/outbound phone support, consult review and necessary documentation related to care coordination for treatment of patients in the medical center or outpatient clinic.
What You'll Do
- →Duties include but are not limited to: The position is located within the Health Administration Service and functions as the Lead Medical Support Assistant (MSA) for the PACT, Specialty Care, Mental Health, Radiology, and/or Community Care sections.
- →The Lead MSA provides comprehensive administrative support, including appointment scheduling, inbound and outbound phone communication, consult review, and all documentation required for coordinating patient care across the medical center and associated outpatient clinics.
- →As a subject matter expert in scheduling workflows and processes, the Lead MSA assists with training staff, coordinating workload, and managing daily workflow assignments.
- →This role requires strong communication and customer service skills and involves close collaboration with all team members responsible for administrative functions essential to timely patient care and achievement of service or unit goals.
- →The Lead MSA supports equitable distribution of workload in alignment with established workflows or job functions, ensures timely completion of assigned tasks as directed by the MSA Supervisor, validates and reviews completed work for adherence to required procedures, directives, methods, and deadlines, and reports findings to the MSA Supervisor.
- →The Lead MSA may amend or reject work that does not meet established standards and provide coaching or training when needed, as directed by the supervisor.
- →The Lead MSA monitors work status and progress, adjusting priorities as necessary or requesting assistance from the supervisor when appropriate.
- →The position coordinates with patient care teams to review clinic utilization through various reports, monitor clinic setup to ensure it supports operational needs, and initiate any required adjustments.
- →The incumbent develops and maintains effective communication with patients, interdisciplinary team members, VA medical centers, and external agencies.
- →Although priorities are set by the supervisor, the Lead MSA independently coordinates recurring activities to ensure all responsibilities are completed accurately, efficiently, and in a timely manner.
- →Work Schedule: Full time; Work schedule will be determine upon selection.
- →Telework: No Pay: Competitive salary and regular salary increases.
- →When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
- →Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass TB examintion.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: 455517b2-20a8-40d0-8b23-43bb7d632d9a
Posted via USAJobs