Job Listing
Lead Medical Support Assistant
Veterans Health Administration · Posted 46 days ago
On-site Ann Arbor, MI $61K – $79K Apply by May 21, 2026 Medical Support Assistance ESFJESTJISFJISTJ Operations
Apply for this job → About the Role
The incumbent serves as a Lead Medical Support Assistant in the Community Care Services Section, under the office of the Chief of Staff in the Ann Arbor Medical Center. The Lead Community Care MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.
What You'll Do
- →Major duties of this position include, but are not limited to: Assuring coverage of the Community Care Services Unit; Conducting ongoing reviews to ensure quality of work; ensuring accurate and timeliness of the Community Care process in accordance with Community Care Guidelines.
- →Monitoring vacation schedules to ensure adequate coverage in the Community Care Services Department is met.
- →Provide supportive assistance to the Veterans to assure prompt attention to their authorizations and performs at a competent level.
- →Responsible for delivering administrative support to the staff and supervisors associated with the Community Care process.
- →Coordinate with the private sector to authorize and schedule care.
- →Receive consult requests for long-term and short-term authorization of outpatient fee basis Community Care.
- →Review medical information to determine type of treatment necessary, extent of treatment, estimated costs of Community Care and adequacy of medical information presented.
- →Responsible to lead one to two groups of Medical Support Assistants (MSA) at a GS-5 and/or GS-6 level and responsible to their supervisor for ensuring that the work assignments for their teams are carried out by performing a range of duties.
- →Distribute and balance the workload among employees in accordance with established work flow or job specialization, assure timely accomplishment of assigned workload, and assure that each employee has enough work to keep busy.
- →Estimate and report on expected time of completion of work, and maintain records of work accomplishments and time expended and prepare reports as requested; Instruct employees in specific tasks and job techniques and make available written instructions, reference materials and supplies.
- →Assists with unusual situations which do not have clear precedents.
- →Plan and carry out successive steps of work assignments.
- →Independently handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and provider's preferences.
- →Work Schedule: Monday - Friday, 07:30am - 4:00pm Telework: Ad Hoc, as approved Virtual: This is not a virtual position.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 2e65c9f1-311f-47e8-b62d-7c60f5ea6df9
Posted via USAJobs