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Lead Customer Service Representative
Small Business Administration · Posted 50 days ago
Hybrid Salt Lake City, UT $64K – $83K Apply by Aug 27, 2026 General Business And Industry ENTJESFJISFJISTJ OperationsCustomer Success
Apply for this job → About the Role
This position is located in the Small Business Administration, Field Operations Center West - FOCW in Atlanta, GA and Field Operations Center West - FOCW in Citrus Heights, CA. The employee functions as a Lead Customer Service Representative (CSR) in a Field Operations Center and delivers face-to-face support to individuals and businesses impacted by disasters. The employee works directly with disaster survivors and interviews disaster survivors who are applying for home and business loans.
What You'll Do
- →THIS IS A READVERTISEMENT.
- →IF YOU APPLIED TO DE-26-FOCE/W-13014026, YOU MUST REAPPLY TO THIS ANNOUNCEMENT TO BE CONSIDERED FOR THIS POSITION.
- →This position is also advertised under another announcement with a bilingual selective placement factor, announcement # DE-26-FOCE/W-13038807.
- →You are encouraged to apply to this announcement AND the bilingual announcement.
- →As a/an Lead Customer Service Representative at the GS- 1101-11, some of your typical work assignments may include: Assists disaster loan applicants to better understand the SBA Disaster Loan Program and how the program may assist them with their disaster recovery.
- →Explains the disaster loan process, eligibility requirements, account creation, loan options, and the application processes.
- →Observes and reports back to the Field Operations Center about the state of the local economy and local business conditions.
- →Determines the specific assistance required for each individual Recovery Center visitor and Outreach call/visit to determine which of the center staff is best suited to assist the specific disaster survivor needs.
- →Monitors and reports on status and progress of work, and reviews completed work to see that the Supervisor's instructions on priorities, deadlines, and quality are met and to ensure accuracy, completeness, and compliance with applicable guidelines.
- →IMPORTANT NOTES: Your primary residence is considered your official duty station.
- →This position works on an as needed basis.
- →This means that employees are in a pay and duty status only when activated to respond to workload needs, especially in response to heightened disaster activity.
- →When no longer needed, employees return to an intermittent schedule and are not called into work until the next event necessitates additional staff.
- →However, depending on the workload and/or level of disaster activity, your work schedule may be changed to full-time.
Requirements
- ✓APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S.
- ✓Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.
- ✓Department of Education.
- ✓Verify School accreditation.
- ✓All education claimed by applicants will be verified by the appointing agency accordingly.
Personality Fit
Job ID: 6c32862f-2eb8-49e6-a3c1-84730d2e2faf
Posted via USAJobs