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Hotel Customer Service Agent, NF-02
United States Army Installation Management Command · Posted 70 days ago
On-site Lake Buena Vista, FL $17 – $19/hr Apply by Jul 15, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ Customer Success
Apply for this job → About the Role
Serves as a customer service agent at a lodging property having in excess of 399 rooms.
What You'll Do
- →Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations.
- →Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors.
- →Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control.
- →Posts charges and payments on guest folios and responsible for the accountability and safekeeping of any assigned change fund.
- →Maintains and updates notes and logs of all activities, and reports to management discrepancies and performance outcomes.
- →Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns for resolution.
- →Performs duties normally associated with front office operations as desk clerk, telephone services, reservations, luggage storage, lost & found, accountability reports, parking assistance and security for the hotel operation.
- →Maintains the general cleanliness and appearance of the lobby, breakfast area, common areas, and furniture to ensure overall guest comfort.
- →Provides communication assistance in medical and fire emergencies and may serve as primary point of contact during such emergencies.
Personality Fit
Job ID: df76effd-2f72-4fb1-8552-9b60dcbcade4
Posted via USAJobs