Job Listing
Hotel Customer Service Agent, NF-02/RPT (LT)
United States Army Installation Management Command · Posted 5 days ago
On-site Garmisch $15 – $16/hr Apply by Jun 26, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ Customer Success
Apply for this job → About the Role
It is the applicant's responsibility to read all sections and associated links in this announcement. Edelweiss Lodge and Resort, nestled in the heart of the Bavarian Alps, proudly serves U.S. service members, veterans, and their families. Offering world-class hospitality, recreation, and relaxation, the resort provides a memorable getaway filled with comfort, adventure, and appreciation for those who serve our nation.
What You'll Do
- →DESCRIPTION OF MAJOR DUTIES AND RESPONSIBILITIES: Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations.
- →Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors.
- →Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control.
- →Posts charges and payments on guest folios and responsible for the accountability and safekeeping of any assigned change fund.
- →Maintains and updates notes and logs of all activities, and reports to management discrepancies and performance outcomes.
- →Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns for resolution.
- →Performs duties normally associated with front office operations as desk clerk, telephone services, reservations, luggage storage, lost & found, accountability reports, parking assistance and security for the hotel operation.
- →Maintains the general cleanliness and appearance of the lobby, breakfast area, common areas, and furniture to ensure overall guest comfort.
- →Provides communication assistance in medical and fire emergencies and may serve as primary point of contact during such emergencies.
- →Performs other duties as assigned.
Requirements
- ✓High School graduate or equivalent.
- ✓All candidates (to include current employees) are required to include transcripts with their application package.
- ✓Failure to do so may result in an ineligible rating.
- ✓Only education from accredited and pre-accredited institutions will be accepted.
- ✓Foreign education must be evaluated for equivalency in the United States.
- ✓For more information, please click here.
Benefits
- ★Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages.
- ★Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission.
- ★We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more.
- ★Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement.
- ★As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.
- ★Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays.
- ★Some flexible employees may also be eligible to receive health insurance.
- ★For a slideshow presentation regarding these benefits, please click the link below.
Personality Fit
Job ID: c125d506-1f44-457e-9e94-f47c7dcf5a8f
Posted via USAJobs