Job Listing
Health Technician (Telehealth Clinical)
Veterans Health Administration · Posted 1 days ago
On-siteAugusta, GA$41K – $59KApply by May 28, 2026Health Aid And TechnicianESFJISFJISFPISTJOperationsHealthcareTrades
Apply for this job →About the Role
This position is located in the Veterans Health Administration (VHA), Southeast Network (VISN 7), VA Augusta Health Care System (VAAHCS) in Augusta, Georgia located in the Telehealth Department, Nursing service line. The program team consists of Care Coordination Home Telehealth (CCHT) Program Coordinator and the Health Technician. The Health Technician (Telehealth Clinical) serves in a generalist role to help support and manage telehealth operations
What You'll Do
- →Serving as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines.
- →Taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures.
- →Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines.
- →Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations.
- →Receiving and scheduling requests for simple and complex intra-facility, and interfacility telehealth appointments using an electronic resource-based scheduling system. - Screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care.
- →Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations.
- →Providing patient education via approved materials; supporting the Veteran in completing patient satisfaction surveys; communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care.
- →Configuring, installing, troubleshooting, cleaning, and performing minor routine maintenance of assigned telehealth technology.
- →Ensuring assigned telehealth technologies are managed appropriately to include inventory, secure, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary.
- →Providing established education and training to Veterans, staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies.
- →Maintaining knowledge of and skill in applying an extensive body of rules, procedures, and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, document and report generation Follows protocols for cleaning and disinfecting telehealth equipment and environments.
- →Ensure proper inventory management of telehealth supplies, maintaining compliance with facility and HRO standards.
- →Completes encounter notes, documentation, and standardized questionnaires in EHR.
- →Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
Personality Fit
Job ID: c6d5529d-12aa-464f-ac42-be8666c22f59
Posted via USAJobs