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Health Technician (Telehealth Clinical) (Advanced)
Veterans Health Administration · Posted 4 days ago
On-site Wilmington, NC $50K – $66K Apply by Jun 11, 2026 Health Aid And Technician ESFJISFJISFPISTJ OperationsHealthcareTrades
Apply for this job → About the Role
This position is located at the Department of Veterans Affairs (DVA), Veterans Health Administration (VHA), Mid-Atlantic Health Care Network (VISN-6), VA Clinic Wilmington, NC. The Health Technician (Telehealth Clinical) (Advanced) provides high level support, training, and advanced management of telehealth operations.
What You'll Do
- →The Health Technician (Telehealth Clinical) (Advanced) performs a full range of duties and is responsible for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care as well as participating in programmatic development and advanced support of the facility-wide telehealth program.
- →The incumbent is expected to be able to exercise independent judgement and will often provide guidance to less experienced staff members.
- →Major duties include, but are not limited to: Coordinating, installing, maintaining and managing the inventory of telehealth technologies including hardware and software with assistance of Biomed and IT.
- →Providing established standardized competency based training, guidance and information on the use of advanced telehealth technologies to patients, staff, and providers.
- →Providing established standardized competency based training for telehealth technology, facilitating interactive simulations for clinical staff participating in telehealth programs.
- →Participating in performance improvement activities aimed at improving the efficiency of the patient telehealth processes.
- →Developing reporting procedures, sampling techniques and measurements at various points in the telehealth processes to identify/analyze inherent weaknesses in work and procedures.
- →Coordinating clinic set up and monitoring of workload capture and issues for assigned patient and provider clinics including telehealth resource based scheduling.
- →Supporting designated complex telehealth programs that require advanced technical skillsets.
- →Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment.
- →Serving as a telepresenter, within scope of practice, during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter.
- →Serving as an imager and manager of clinical data for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines.
- →Taking measures to ensure patient care is delivered safely by following appropriate procedures for the cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures.
- →Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
Benefits
- ★Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).
- ★Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
- ★Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
- ★Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
- ★Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Personality Fit
Job ID: 6bb9aac4-45d3-4ea5-aa94-a3bf750d8a29
Posted via USAJobs