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Health Technician (Dietetic)
Veterans Health Administration · Posted 1 days ago
On-site West Roxbury, MA $46K – $60K Apply by Dec 31, 2026 Health Aid And Technician ESFJISFJISFPISTJ HealthcareTradesHospitality
Apply for this job → About the Role
The Health Technician (Dietetic) is located at the VA Boston Healthcare System at the West Roxbury campus under the Nutrition and Food Service. This position is full-time at 40 hours per week
What You'll Do
- →The primary purpose of the position is to provide administrative and customer service support for the VA hospital food service program.
- →The incumbent performs routine duties that require exceptional customer service, computer skills, proper phone etiquette, proficiency in special food service and therapeutic diet procedures, a broad knowledge of routine modified diets, combinations of diet modifications and knowledge of Commercial Off the Shelf (COTS) Dietetics software and required functions.
- →Duties include but not limited to: Provides professional and courteous customer service.
- →Communicates with customers in a pleasant, friendly, personable, and professional manner via telephone and in-person.
- →Utilizes dietetic software programs to retrieve diet orders, recipes, and menu and inventory data.
- →Prints and assembles tray ticket packets in accordance with local facility policies and procedures..
- →Properly operates telephone equipment to transfer or place calls on hold.
- →Triages calls from inpatient units or outpatient clinics and procedure areas relating to patient meal trays or nourishments.
- →Provides basic-level education and information on therapeutic diets to patients, guests, and nursing staff.
- →Resolves customer and/or patient complaints.
- →Utilizes knowledge of basic and routine modified diets to identify problems in diet order information and take appropriate corrective action.
- →Correctly interprets diet activity and patient information, to ensure appropriate food items on meals trays.
- →Verifies physician orders for unusual diets, conflicting modifications, tube feeding orders and nutritional supplements.
- →Assist with food selections, ensuring appropriateness of menu selections for complex diets.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 3f22e6fd-5c50-48a6-b727-fb80c52f850b
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