Job Listing
Health Technician (Dietetic)
Veterans Health Administration · Posted 1 days ago
On-siteHines, IL$46K – $59KApply by May 26, 2026Health Aid And TechnicianESFJISFJISFPISTJCustomer SuccessTradesHospitality
Apply for this job →About the Role
This position is in Nutrition and Food Services (NFS) located in a Department of Veterans Affairs Medical Center. The primary purpose of the position is to provide administrative and customer service support for the VA hospital food service program.
What You'll Do
- →Practice excellent customer service skills in all forms of communication, either via telephone, e-mail, or in-person.
- →The incumbent must also practice proper business telephone etiquette while answering the phone.
- →When communicating with customers, incumbent will be pleasant, friendly, personable, and professional.
- →Welcome callers courteously and identify themselves/ the service/ the organization.
- →Communicates effectively via telephone and in-person and uses strong listening and speaking skills.
- →Properly operates telephone equipment in order to transfer or place calls on hold.
- →The incumbent will consider both verbal and nonverbal aspects of communication.
- →Maintain the vital connection between Nutrition Communication Center (NCC) Associates, Registered Dietitian, higher graded dietetic technicians, foodservice staff, Nursing, patients, and guests.
- →NCC Associate will follow local facility policies and standard procedures for patient feeding, including but not limited to missed patient meals, late tray requests, patient meal ordering, and adherence to prescribed therapeutic diet.
- →Triages calls from inpatient units or outpatient clinics and procedure areas relating to patient meal trays or nourishments at the lowest level and will refer issues that cannot be resolved to Food Service Supervisor or other as determined by local policy.
- →Retrieve computerized information/printouts to assist with tray and/or nourishment assembly such as standing orders, nourishment labels, tabulated recipe lists, and other simple information to assist in meal delivery.
- →Organizes work to complete assignments.
- →Has thorough knowledge of basic and routine modified diets and is able to provide basic level education and information on local facility therapeutic diets to patients, guests, and nursing staff.
- →Makes referrals to dietetic technician and/or dietitian as needed for more thorough diet education Assists patients in selection of the proper foods according to their individual diet.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
- ✓You can verify your education here: http://ope.ed.gov/accreditation/.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Personality Fit
Job ID: 360c47bf-7faa-49fc-b90b-525ed2a9d274
Posted via USAJobs