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Health Technician (Dietetic)
Veterans Health Administration · Posted 44 days ago
On-site Asheville, NC $41K – $53K Apply by Jun 8, 2026 Health Aid And Technician ESFJISFJISFPISTJ Customer SuccessHealthcareTradesHospitality
Apply for this job → About the Role
The Health Technician (Dietetics) reports to the Nutrition & Food Service department at the Western North Carolina VA Healthcare System in Asheville, NC. The primary purpose of the position is to provide administrative and customer service support for the VA hospital food service program. The incumbent performs routine duties that require exceptional customer service, computer skills, proper phone etiquette, proficiency in special food service and therapeutic diet procedures.
What You'll Do
- →The duties for the Health Technician (Dietetic) includes, but are not limited to the following: The incumbent will practice excellent customer service skills in all forms of communication, either via telephone, e-mail or in-person.
- →The incumbent must also practice proper business telephone etiquette while answering the phone.
- →When communicating with customers, incumbent will be pleasant, friendly, personable, and professional.
- →Incumbent will welcome callers courteously and identify themselves/ the service/ the organization.
- →Communicates effectively via telephone and in-person and uses strong listening and speaking skills.
- →Properly operates telephone equipment in order to transfer or place calls on hold.
- →The incumbent will consider both verbal and nonverbal aspects of communication.
- →The Incumbent will maintain the vital connection between Nutrition Communication Center (NCC) Associates, Registered Dietitian, higher graded dietetic technicians, food service staff, Nursing, patients and guests.
- →NCC Associate will follow local-facility policies and standard procedures for patient feeding, including but not limited to missed patient meals, late tray requests, patient meal ordering, and adherence to prescribed therapeutic diet.
- →NCC Associate will take whatever action necessary, within their authority, to maximize patient satisfaction with meal service.
- →NCC Associate prints, prepares and reviews meal tickets according to local facility procedures.
- →NCC Associate completes select and nonselective menus as required.
- →Triages calls from inpatient units or outpatient clinics and procedure areas relating to patient meal trays or nourishments at the lowest level and will refer issues that cannot be resolved to Food Service Supervisor or other as determined by local policy.
- →The incumbent will retrieve computerized information/printouts to assist with tray and/or nourishment assembly such as standing orders, nourishment labels, tabulated recipe lists, and other simple information to assist in meal delivery.
Requirements
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
- ✓You can verify your education here: http://ope.ed.gov/accreditation/.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO).
- ✓Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information.
Personality Fit
Job ID: 1012ee18-7bf4-403a-813c-64e6b1e94dbb
Posted via USAJobs