Job Listing
Guest Services Manager
U.S. Air Forces, Europe · Posted 12 days ago
On-site Part-time Moron De La Frontera $18.5 – $21.5/hr Apply by Jul 20, 2026 General Business And Industry ENTJESFJESTJINTJ
Apply for this job → About the Role
About the position: This position is Non-appropriated Fund (NAF) and is located at the Hotel Frontera, Morón Air Force Base, Morón, Spain. Assists Lodging Manager in providing quality lodging services, which contribute to mission accomplishment and quality of life for a Mobile Defense community. This position does not offer logistical support.
What You'll Do
- →Assists Lodging Manager in providing quality lodging services, which contribute to mission accomplishment and quality of life for a Mobile Defense community.
- →Responsible for the efficient and economical operation of the Lodging Guest Reception, which includes both reservations and front desk operations.
- →Ensures efficient service and meaningful experiences for guests.
- →Surveys patrons to identify needs and expectations.
- →Responsible for resolving sensitive guest situations on an individual basis through telephone calls, email, or special interactions.
- →Converses and interacts with guests about complaints and directs other employees as needed, or works directly with guests to resolve the concern.
- →Responds to inquiries, concerns, and compliments by preparing documentation and correspondence in proper format after researching matters relevant to the subject.
- →Coordinates with Lodging Manager to establish and maintain budgets for departmental needs and staff development, incentives, and recognition items.
- →Performs front desk duties in the lodging guest reception unit, as time permits.
- →Supports and explains management programs to subordinates.
- →Implements corrective actions within authority to resolve work problems.
- →Recommends solutions to staffing problems, work operations, etc. as appropriate to other supervisors.
- →Plans, establishes, and schedules leave; sets performance standards; selects the most suitable applicants for vacancies, determines performance ratings and training needs; and prepares and recommends disciplinary actions.
- →Advises and counsels workers on how to improve their performance, and explains new work techniques.
Requirements
- ✓Some federal jobs allow you to substitute your education for the required experience in order to qualify.
- ✓This position does not allow for education substitution in order to qualify.
- ✓FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
- ✓You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.
- ✓It is your responsibility to provide such evidence when applying.
Personality Fit
Job ID: f5b0978f-38c2-4888-af35-f0985a111cfa
Posted via USAJobs