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Front Desk Associate - Unaccompanied Housing
Commander, Navy Installations Command · Posted 5 days ago
On-site Honolulu, HI $20 – $21/hr Apply by Jul 26, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ Transportation
Apply for this job → About the Role
This position is assigned to the Non-Appropriated Fund (NAF) Joint Base Pearl Harbor-Hickam Branch (N9); Fleet and Family Readiness Support Services (N94); Commander, Navy Region Hawaii (JBPHH); Honolulu, Hi. The incumbent serves as a Front Desk Associate at the Unaccompanied Housing facilities on JBPHH. The purpose of this position is to perform front desk and/or reservation functions for the lodging program. This is a Part-time position, eligible for benefits.
What You'll Do
- →MAJOR DUTIES AND RESPONSIBILITIES Duties include but are not limited to: Ensures security of all guests is maintained at all times.
- →Ensures guest privacy is maintained at all times.
- →Possesses a welcoming manner and positive attitude; demonstrates effective communication skills; professionally interacts with guests; answering guest questions concerning hotel facilities; and provides information about local attractions.
- →Provides assistance in handling customer complaints, involving management as necessary.
- →Utilizes the Property Management System (PMS) to access guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests.
- →Verifies registration information, secures a credit card for incidental expenses, and authorizes credit cards for room charges.
- →Provides guests with their room key or card.
- →Receives requests and processes reservations within established guidelines.
- →When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area.
- →Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.
- →Receives and is accountable for a change fund.
- →Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.
- →Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk.
- →Keeps the front desk and lobby area clean and neat.
Requirements
- ✓This position does not have a positive education requirement.
Personality Fit
Job ID: d936c959-7e55-4fa1-98bf-836eb973a92c
Posted via USAJobs