Job Listing
Customer Service Assistant
Government Publishing Office · Posted 52 days ago
Hybrid Pueblo, CO $52K – $67K Apply by Aug 24, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ SalesCustomer SuccessTransportation
Apply for this job → About the Role
GPO employees possess a diverse array of talent in many administrative fields and trades. We provide other agencies with innovative services for the printing, publishing, storage, and distribution of digital content. If you are an energetic, inventive individual looking for a challenging, yet rewarding career opportunity, GPO may be the place for you. This position is part of the Government Publication Sales, Government Publishing Office in Pueblo, Colorado.
What You'll Do
- →Navigates multiple systems and applications to research, analyze, and resolve customer inquiries, and provides agency related information.
- →Downloads orders from customer web order pages, emails, call center applications, and File Transfer sites.
- →Create or maintain databases, spreadsheets, reports and statements as needed utilizing Microsoft office applications Access and Excel or equivalent software.
- →Maintains various websites performing updates to back-end data to include creation of pdf and image content.
- →Research new procedures and processes that enhance the overall operation of the department.
Requirements
- ✓Substitution of education in lieu of specialized experience may be used for this grade level.
- ✓Are you using your education to qualify?
- ✓You MUST provide transcripts or other documentation to support your educational claims.
- ✓Unless otherwise stated: (1) official or unofficial transcripts which cites the name of the institution are acceptable, or (2) you may submit a list with all of your courses, grades and GPA, semester, year, and credit for the course.
- ✓Official transcripts will be required from all selectees prior to receiving an official offer.
- ✓GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours your graduate school has determined to represent one academic year of full-time study.
- ✓Such study may have been performed on a full-time or part-time basis.
- ✓If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.?
- ✓For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html REQUIRED DOCUMENTS: For Applicants qualifying on the basis of education: School transcript(s) - official or unofficial.
- ✓A transcript is required if you are claiming to qualify based on your education.
- ✓The information presented in the transcript must be verifiable; at the minimum the transcript should contain the name of the institution, applicant's name, list of completed courses, semester hours, and GPA.
- ✓If you provide an unofficial transcript at the time of application and you are selected, you will be asked for official versions prior to an official job offer.
Personality Fit
Job ID: f67fffb0-5ca2-4112-a6d3-0e069d919167
Posted via USAJobs