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CUSTOMER EXPERIENCE STRATEGIST
Centers for Medicare & Medicaid Services · Posted 135 days ago
Hybrid Woodlawn, MD $122K – $158K Apply by May 27, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ MarketingCustomer Success
Apply for this job → About the Role
This position is located in the Department of Health & Human Services (HHS), Centers for Medicare & Medicaid Services (CMS), Office of Communications (OC), Web and Emerging Technologies Group, Division of Web Experience. As a CUSTOMER EXPERIENCE STRATEGIST, GS-0301-13, you will support continuous improvement for CMS's public-facing websites as a WETG customer experience strategist, working to improve usability and user experience while driving user adoption and engagement. .
What You'll Do
- →Produces user requirements specifications and experience, goals, personas, storyboards, scenarios, flowcharts, design prototypes, and design specifications.
- →Participates in research activities, derives insights, generates concepts, communicate those concepts visually, and work with developers and product teams to build and test them.
- →Produces wire frames (low and high fidelity), prototypes, user requirements analysis, task analysis, conceptual modeling, information architecture, interaction design, and usability testing.
- →Collaborates with visual designers and development teams, business owners and other CMS staff to ensure that customer goals are met and design specifications are delivered.
Personality Fit
Job ID: be1ce434-ac2c-445e-afb9-5f78edbd9291
Posted via USAJobs