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Customer Account Specialist
Defense Logistics Agency · Posted 51 days ago
Hybrid Lackland AFB, TX $108K – $140K Apply by Aug 21, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ
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See below for important information regarding this job.
What You'll Do
- →Serves as the primary customer-facing point of contact for the Order Fulfillment process, working with customers to identify needs, manually process orders, resolve billing issues, and coordinate the timely resolution of problems.
- →Acts as a customer advocate and liaison with Defense Logistics Agency (DLA) personnel, providing customers with a dedicated champion to resolve issues encountered while using the Enterprise External Business Portal (EEBP).
- →Develops and documents customer purchase agreements for non-DOD customers, including sales pricing conditions, delivery locations, and billing addresses, ensuring compliance and audibility.
- →Provides guidance, coaching, and oversight to subordinate Customer Account Specialists, ensuring that workflow items are addressed and that failed transactions (IDoc errors) are investigated and resolved.
- →Analyzes customer service performance by evaluating Key Performance Indicators (KPIs), operating metrics, and other reports to identify trends, recommend operational changes, and improve overall customer satisfaction.
- →Owns and maintains the accuracy of customer master data for the designated CRM Cell and ensures that team members have access to current policies, procedures, and reference materials.
- →Coordinates with internal DLA teams, including Procurement, Finance, and Planning, to resolve complex customer issues related to order sourcing, billing, and discrepancies in receipts or payments.
Requirements
- ✓Substitution of education may not be used in lieu of specialized experience for this grade level.
Personality Fit
Job ID: a095f0f6-cc6e-4a0e-8270-7de905f33f60
Posted via USAJobs