Job Listing
Contact Representative
Veterans Health Administration · Posted 140 days ago
Hybrid Lakewood, CO $45K – $61K Apply by May 29, 2026 Contact Representative ENFJENFPESFJISFJ Customer Success
Apply for this job → About the Role
Employees will serve as a Contact Representative assigned to the VA Office of Integrated Veteran Care (IVC), Customer Service, in Lakewood, CO. Customer Service is a high-volume call center environment where the primary purpose of the position will be to advise and assist patients/clients, beneficiaries, and other stakeholders regarding available services, benefits, and claim-related matters.
What You'll Do
- →***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** This announcement has an applicant count cut-off.
- →Once 300 applications are received, the announcement will be removed from USAJOBS at 11:59pm EST on the day that the applicant count is reached.
- →These positions involve a multi-grade career ladder.
- →The major duties listed below represent the full performance level of GS-8.
- →At the GS-5 grade level, you will perform assignments of a more limited scope and with less independence.
- →You will progressively acquire the background necessary to perform at the full performance level of GS-8.
- →Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher level work, and availability of funds.
- →Work Schedule: 8-hour tour, Monday-Friday between 5:45 a.m. - 7:15 p.m.
- →(Mountain Standard Time) based on business needs.
- →Recruitment/Retention Incentive Approved: To support recruitment and retention in these fast-paced Contact Representative positions, newly appointed VA employees may be eligible for a $4,000 incentive in exchange for a 2-year service agreement.
- →Telework: This position may be authorized for ad-hoc telework.
- →Applicant will be required for on-site work.
- →Telework eligibility will be discussed during the interview process.
- →Promotion potential to GS-8, Step 10: $80,997.00 per year.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation PHYSICAL REQUIREMENTS: The work is primarily sedentary although some walking, stooping, bending, reaching and carrying loads weighing up to 20 pounds is required.
- ✓Use of computer and telephone is extensive.
- ✓Work is performed in a fast paced and sometimes stressful professional office environment.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See "Required Documents" below for details.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: ffd909f2-8a23-4526-a302-ea099359b3cf
Posted via USAJobs