Job Listing
Contact Representative
Veterans Health Administration · Posted 46 days ago
Hybrid Lakewood, CO $45K – $59K Apply by May 22, 2026 Contact Representative ENFJENFPESFJISFJ Customer Success
Apply for this job → About the Role
Employees will serve as a Contact Representative assigned to the VA Office of Integrated Veteran Care (IVC), Customer Service, in Lakewood, CO. Customer Service is a high-volume call center environment where the primary purpose of the position will be to advise and assist Veterans, beneficiaries, and other stakeholders regarding available services, benefits, and claim-related matters.
What You'll Do
- →This job is open to current permanent Department of Veterans Affairs employees and ICTAP-eligible current or former federal employees.
- →Area of Consideration- Eligible applications will be reviewed and referred in the following order: 1.
- →Current VA employees designated as surplus or displaced by the VA - Career Transition Assistance Plan (CTAP) eligible, and current or former federal employee displaced from a position in a federal agency other than the Department of Veterans Affairs (Interagency Career Transition Assistance Plan eligible). 2.
- →Current VA employees of the facility where this vacancy is located - Denver Federal Center, West 6th Avenue & Kipling Street, Lakewood, CO, 80225 3.
- →Current VA employees of the staff office posting this vacancy - Integrated Veteran Care (current SF-50 must show IVC in box 22 or 135 in box 40) 4.
- →Current employees of the Department of Veterans Affairs Duties include, but are not limited to: Ensures customers are well aware of their entitlements and the various advantages and disadvantages of the various benefit options.
- →Initiates processing of legal documents received in the office.
- →Explains payment methodologies used in adjudicating medical claims.
- →Conducts telephone interviews and creates responses to routine inquiries.
- →Explains the administrative procedures in the processing of claims for IVC administered benefits, and delays that can be encountered in processing.
- →Informs claimants and applicants of the reasons for approval, denial, rejection, or partial acceptance of their claims and/or applications for benefits.
- →Explains and advises the basis for payment decisions and reasons for dis-allowance.
- →Conducts telephone interviews and creates responses to inquiries regarding any program administered by the IVC.
- →Assists in the preparation and development of claims and gives advice and assistance in obtaining evidence and supporting documents that may be necessary.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: edd437c8-aeb1-424d-8b7d-a245a3e52508
Posted via USAJobs