Job Listing
Contact Representative
Veterans Health Administration · Posted 1 days ago
Hybrid Smyrna, GA $35K – $50K Apply by Jun 11, 2026 Contact Representative ENFJENFPESFJISFJ Customer Success
Apply for this job → About the Role
This position is in the Contact Management Division, Help Desk Section of the Health Resource Center in Veterans Health Administration (VHA) Member Services located in Waco, TX; Topeka, KS; Smyrna, GA; Fort Riley, KS, or Canandaigua, NY.
What You'll Do
- →***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** This announcement has an applicant count cut-off.
- →Once 150 applications are received, the announcement will be removed from USAJOBS at 11:59pm EST on the day that the applicant count is reached.
- →This position involves a multi-grade career ladder.
- →The major duties listed below represent the full performance level of GS-6.
- →At the GS-5 grade level, you will perform assignments of a more limited scope and with less independence.
- →You will progressively acquire the background necessary to perform at the full performance level of GS-6.
- →Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher-level work, and availability of funds.
- →This position is established to perform developmental assignments like the duties contained in the full performance, Contact Representative, GS-0962-06, PD#01916A.
- →The required knowledge, skills and abilities are adequately obtained through the satisfactory performance of progressively more difficult assignments that are essentially and substantially identical in nature as described in the full performance level position description.
- →However, the incumbent is under closer supervision and receives more detailed instructions.
- →As the incumbent progresses, the amount of supervision will gradually be reduced.
- →All other factors of the position remain essentially the same.
- →The position is established with known promotion potential to the targeted full performance level of GS-06 without further competition upon the successful completion of all administrative and statutory requirements and demonstrated satisfactory job performance.
- →The primary knowledge of the position is to provide eligibility and benefits counseling; website and mobile navigation; and customer support to Veterans and all other users of the MyHealtheVet website, eBenefits website, Web and Mobile Solutions, and other various Veterans Affairs (VA) websites.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See "Required Documents" below for details.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓NOTE: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
Personality Fit
Job ID: 2d20b60d-eda9-4463-acca-7223b32d07db
Posted via USAJobs