Job Listing
Contact Representative
Veterans Health Administration · Posted 57 days ago
On-site Smyrna, GA $41K – $62K Apply by Aug 18, 2026 Contact Representative ENFJENFPESFJISFJ Customer Success
Apply for this job → About the Role
This position is located in Pharmacy Services, Pharmacy Customer Care (PCC) Call Center. The primary purpose of the position is to resolve issues and concerns of veterans, veteran family members and/or legal representatives, the public, and VA employees concerning pharmacy support activities and administrative processes related to pharmacy services provided to our nation's veterans.
What You'll Do
- →The Contact Representative receives telephone calls from veterans, their family members and/or legal representatives concerning routine and non-routine pharmacy/prescription-related issues and inquiries.
- →The Contact Representative performs necessary verification procedures to ensure valuable patient information remains secure and to obtain customer information for such requirements as eligibility verification and benefit-related issue resolutions.
- →Major duties include, but are not limited to: Receive telephone calls from and respond to veterans, their family members and/or legal representatives concerning routine and non-routine pharmacy/prescription-related issues and inquiries.
- →Provide comprehensive explanation of Pharmacy Customer Care processes and benefits that the PCC provides.
- →Processes medication refills.
- →Processes view alerts to request renewals of medications that are expired or out of refills.
- →Tracking status of prescriptions.
- →Educating veterans on obtaining refills.
- →Processing medication refill requests.
- →Providing appointment information.
- →Discussing or sending out correspondence.
- →Perform research and referrals for customers issues/inquires.
- →Prepare case documentation based on caller's inquires Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.
- →Selection at a lower grade level does not guarantee promotion to the full performance level.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at the GS-06 Grade Level.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Personality Fit
Job ID: 016d5e0a-8925-4370-8c55-1496035f5c9a
Posted via USAJobs