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Contact Representative (Help Desk Program Specialist)
Veterans Health Administration · Posted today
Hybrid Smyrna, GA $43K – $56K Apply by Jul 9, 2026 Contact Representative ENFJENFPESFJISFJ Customer Success
Apply for this job → About the Role
The primary purpose of the position is to provide website and mobile application navigation, customer support to Veterans and all other users of the MyHealtheVet website, eBenefits website, Vets.gov website, Web and Mobile Solutions applications and other various VA websites and eligibility and benefits counseling.
What You'll Do
- →Major duties include, but are not limited to: Receiving inbound calls/emails from veterans, family members or legal representatives.
- →Answering benefit/eligibility related questions.
- →Explains claim filing process for benefits/eligibility.
- →Assist veterans with VA website/app password resets and access.
- →Assist veterans with various benefit websites/app navigation.
- →Work Schedule: Full-time, 40 hours per week, Monday through Friday, 8-hour shift between 6:45 am - 7:15 pm.
- →Official tour of duty will be selected based on business needs and will start after training is completed.
- →Telework: This position may be authorized for Ad-hoc telework.
- →Telework eligibility will be discussed during the interview process.
- →Virtual: This is not a virtual position.
- →Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption.
- →Any approval for an RTO exception or exemption will happen after a tentative job offer, but before a final job offer.
- →Position Description/PD#: Contact Representative (Help Desk Program Specialist)/PD07468A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: 8e0df9d1-d177-4ab4-b68d-a3196c81d1d0
Posted via USAJobs