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Contact Representative (Customer Service Representative) (ICTAP) (Temp)
Social Security Administration · Posted 19 days ago
Hybrid Mobile, AL $56K – $81K Apply by Jun 26, 2026 Contact Representative ESFJISFJ Customer Success
Apply for this job → About the Role
Interagency Career Transition Assistance Program (ICTAP) eligibles only in the commuting area of the selected duty location. LOCATION: This position is located in various offices in the Social Security Administration. TOUR OF DUTY: Multiple work schedules (up to 40 hours) | Alternate work schedules may be available. TYPE OF POSITION: Temporary, Not-to-Exceed 1 year; may be extended, will not become permanent.
What You'll Do
- →Once selected for the Customer Service Representative position in SSA, you will contribute to the Agency's mission through direct service to the public.
- →As the first point of contact, you are responsible for assisting beneficiaries or inquirers in person, by telephone or in writing to provide information on SSA laws, rules and regulations and Medicare Insurance Programs.
- →This includes obtaining information in order to determine eligibility and entitlement for programs administered by SSA, and using automation tools to access and update information about claims or potential eligibility.
Requirements
- ✓There is no substitution of education for experience at this grade level.
Personality Fit
Job ID: 1fda5782-d2f0-47dd-8a04-0294d6660ff0
Posted via USAJobs