Job Listing
Contact Representative
Bureau of Trust Funds Administration · Posted 17 days ago
Hybrid Albuquerque, NM $41K – $66K Apply by Sep 30, 2026 Contact Representative ENTJESFJESTJISTJ Operations
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This is an Indian Preference position. You will serve as a Contact Representative GS-0962-5/6/7 at the Bureau of Trust Funds Administration, BTFA Trust Operations - Field Group in Albuquerque, NM. There are 6 Vacancies available. Salary Range Information (Per Annum): GS-05: $41,178-$53,531 GS-06: $45,901-$59,671 GS-07: $51,007-$66,311
What You'll Do
- →Position Overview This position helps people understand and manage their financial trust accounts.
- →You will be part of a team that provides clear information, answers questions, and helps individuals access the money or records they need.
- →Much of your day will involve talking with beneficiaries, listening closely to their concerns, and guiding them through steps or forms with patience and care.
- →You will review and process financial documents to make sure records are complete and accurate.
- →This includes checking information, entering updates, and helping fix errors when they appear.
- →You will also keep trust account files organized and protected so they remain complete and easy to use over time.
- →A key part of this job is working with others.
- →You will regularly connect with Tribal offices, federal staff, and local partners to share information, solve problems, and support beneficiaries.
- →You may help gather records, prepare requests, and assist with outreach activities in the community.
- →This work is important because it supports the long-term financial wellbeing of Tribal Nations and individual account holders.
- →Whether you join at an entry level or at the full performance level, you will receive training and support to learn the processes, tools, and systems needed to grow in this role.
- →Some of the major duties you will perform include but are not limited to the following: Answers telephone calls, greeting visitors, and directing them appropriately.
- →Conducts interviews to determine nature of the request and responds to questions from internal and external stakeholders.
- →Researches and takes the necessary action to respond to routine inquiries and problems in a professional and satisfactory manner.
Requirements
- ✓Must be a U.S.
- ✓Citizen or National.
- ✓Appointment subject to background investigation and favorable adjudication.
- ✓Males born after 12-31-59 must be registered for Selective Service.
- ✓Direct Deposit participation required.
- ✓Successfully pass the E-Verify employment verification check.
- ✓To learn more, visit www.dhs.gov/EVerify/.
- ✓Must have and maintain a valid driver's license throughout employment.
- ✓You are required to complete training, obtain and maintain a government credit card with travel and purchase authority.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which your fitness and whether your continued employment advances the public interest will be evaluated.
- ✓Individuals appointed under Indian Preference in the excepted service (Schedule A, 5 CFR 213.3112(a)(7)) generally serve a two-year trial period (one year if veteran preference eligible).
- ✓This probationary period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest, meet the organization goals and mission of the agency, and/or otherwise promote the efficiency of the service.
- ✓In determining if your employment advances the public interest, the agency will consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Under applicable law, the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies, in writing, that the individual's employment should continue and that their appointment should be finalized.
Personality Fit
Job ID: 5c55a3d5-4e49-4385-935b-a4f34c9d5c1a
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