Job Listing
Clinical Contact Center Triage RN (Remote)
Veterans Health Administration · Posted 1 days ago
Remote United States $72K – $142K Apply by Jun 4, 2026 Nurse ESFJINFJISFJISTJ Customer SuccessHealthcare
Apply for this job → About the Role
Responsible and accountable for all elements of the nursing process when providing and/or supervising direct patient care. Assumes responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care. Follows procedures per established policies and guidelines. Influences care outcomes by collaborating with members of the interdisciplinary team.
What You'll Do
- →VISN 12 Clinical Contact Center (CCC) Triage is a centralized call center that provides 24/7 Nurse Triage to the Veterans that receive care at the hospitals and clinics within VISN 12.
- →Veterans' health concerns can be psychologic and/or physical in nature.
- →The CCC Triage Nurse is a registered nurse responsible and accountable for provision of compassionate, direct patient care through the telephone triage system on a 24-hour basis.
- →This nurse functions as an expert communicator over the telephone, providing timely, appropriate advice and/or guidance to Veterans who seek assistance with health care issues.
- →Within the telehealth practice setting, key components in the nursing skill set include spoken communication skills, logical problem-solving skills, and critical thinking skills.
- →Responsibilities include the initiation and continuation of the nursing process.
- →It is a complex role, requiring flexibility and independent decision making as well as multi-focal collaboration.
- →The CCC Triage Nurse preferably has a minimum of two years of successful clinical nursing practice.
- →He/she applies clinical knowledge in illness, disease prevention and wellness, health risk assessment, psychiatric mental health care and principles, self-care management and health education.
- →The nurse uses telecommunication devices and clinical decision support tools/programs for application of the nursing process.
- →Our team consists of RN and MSA nursing staff and Licensed Independent Providers.
- →Preferred Experience Two years telephone triage experience Experience in Emergency Room Nursing History of proven successful remote work Employees are responsible for having high speed internet that is compatible with working remotely.
- →This position potentially requires flexibility in schedule and assignments.
- →Permanent Change of Station (PCS): Not authorized.
Requirements
- ✓Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓You may be required to serve a probationary period.
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: 46244d54-0dea-4f3c-a49b-8a84ad4bf8bf
Posted via USAJobs