Job Listing
Advanced Medical Support Assistant
Veterans Health Administration · Posted 2 days ago
On-siteFayetteville, NC$51K – $67KApply by Jun 1, 2026Medical Support AssistanceESFJESTJISFJISTJCustomer Success
Apply for this job →About the Role
The Advanced Medical Support Assistant is a foundational role within Care in the Community/Non-VA Care department. The incumbent's work impacts the timely administering aspect of patient care, including: proper eligibility review, timely authorization, coordinating care in the community, ensuring care is scheduled and rendered accordingly, consult management, wait list management, obtaining and routing proper medical records, and customer service.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model within Care in the community.
- →The incumbents assist Veterans by explaining community programs, coordinating their care in the community through various avenues, and providing customer service to be the patient's liaison between the VA Medical Center and the community provider.
- →Incumbent performs a variety of administrative functions associated with patient care and treatment for Care in the Community services which include inpatient, outpatient, and/or GEC program services.
- →Incumbent must acquire knowledge of internal organizational procedures, knowledge of various facility services, multiple computer software systems, VA acronyms and abbreviations.
- →The incumbent must have knowledge of clinic procedures and regulations; basic medical terminology, skill in operating computer systems and applications, such as VISTA, CPRS, FBCS, DOMA, and Microsoft applications to accurately enter/extract info.
- →Incumbent creates and issues authorizations for approved care, assists with vendor location when needed, and resolves barriers to obtain care in the community to avoid patient care delay.
- →Incumbent coordinates with the Care in the Community team to review consult utilization by using various reports and communication methods to effectively support the needs of the team.
- →Incumbent coordinates sending, receiving, and routing medical records from community vendors as needed by verifying services utilized by specialty and date of service.
- →The incumbent(s) is responsible for ensuring the proper disposition of Care in the Community consults assigned by making comments as appropriate and placing the consultation in the proper status.
- →The incumbent(s) is responsible for accurate appointment management and the coordination of all administrative information between the community care vendor and the Veteran.
- →This includes scheduling appointments, data entry, and administratively managing consultation requests.
- →Supports patient safety standards using the correct Veterans Affairs identification of all patients using two forms of identification, name and full Social Security Number.
- →The patient may also present the Veterans Health Identification Card (VHIC) for identification.
- →Contact with patients and other staff, the incumbent(s) sets the tone for perception concerning quality of healthcare services at the VA.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: b55c04d7-1a1e-4546-8c24-225afb982e16
Posted via USAJobs