Job Listing
Advanced Medical Support Assistant
Veterans Health Administration · Posted 37 days ago
Remote United States $45K – $59K Apply by Jun 8, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer SuccessHealthcare
Apply for this job → About the Role
The Advanced Medical Support Assistant (AMSA) within the VISN Clinical Contact Center serves as part of an interprofessional healthcare team. AMSA provides support across multiple ancillary and interprofessional clinics and determines the needs of the Veteran/caregiver. The AMSA is responsible for routing clinical questions to appropriate clinical staff.
What You'll Do
- →Major Duties: Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
- →Works collaboratively with VISN programs, services, and interprofessional coordinated care team members to provide access to care and meet the needs of Veterans via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and video.
- →Scheduling, canceling, re-scheduling patient appointments and/or consults.
- →Entering no-show information.
- →Monitoring appointment requests from multiple electronic sources.
- →Gathering and obtaining medical information from patients.
- →Processing medication refill requests.
- →Reviewing electronic health record, obtaining medical records.
- →Participating in huddles with other MSAs and/or VISN CCC staff to determine the daily needs of the VISN CCC.
- →Monitoring outpatient appointments in areas of responsibility; and verifying and updating demographics when contacted by patients.
- →Manages patient systems to verify and validate accuracy and resolve issues.
- →Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.
- →Informs interprofessional team members about shared patients (i.e.)., those who receive their care at multiple VA centers or those who receive care in the community.
- →Work Schedule: Monday - Friday 11:30am - 8:00pm CST Compressed/Flexible: Not Authorized.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: a79c0946-e6e1-42c5-a7d2-63d1bf0139a2
Posted via USAJobs