Job Listing
Advanced Medical Support Assistant
Veterans Health Administration · Posted today
On-site Omaha, NE $45K – $59K Apply by Jun 15, 2026 Medical Support Assistance ESFJESTJISFJISTJ Engineering
Apply for this job → About the Role
The Advanced Medical Support Assistant (AMSA) functions as serving in the Surgical Services, Operating Room Department as an initial point of contact for the units, clinics, patients. Duties included, but not limited: scheduling patient appointments, tracking, reviewing, and responding to electronic order and consults in the organizational medical systems. This position requires a practical knowledge of computerized data entry, information processing systems and software related to patient care.
What You'll Do
- →The AMSA position requires a practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare systems organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology.
- →Major duties include (but not limited to): Coordinates and maintains overall flow of surgery department patients and visitors in-person or telephonically.
- →Records and relays messages and/or redirect calls as necessary.
- →Refers to urgent messages and patient information for immediate action.
- →Obtains identifying information and determines the nature of the visit/call.
- →Maintains and monitors patient appointment schedules for the clinic, and communicates delays in scheduled appointments to the appropriate staff and patients.
- →Resolve complaints of a local administrative nature and refers other complaints to appropriate authorities.
- →Coordinates and schedules patient appointments with other clinics, specialties and inter-facilities.
- →Receives and handles concerns ensuring that quality service is rendered in a timely, competent and caring manner.
- →Serve as a central point of contact for all members of the surgery and anesthesia departments.
- →Responds to complex questions and provides advice regarding regulations involving a range of issues.
- →Research problems and/or reviews issues and requests related to information to address those problems/issues.
- →Identifies and recommends ways of eliminating, combining, simplifying or improving procedures and processes.
- →Assist with special projects and prepares special and recurring reports as directed.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: a148f54a-2aab-41f9-8bb9-159c3ef8857a
Posted via USAJobs