Job Listing
Advanced Medical Support Assistant
Veterans Health Administration · Posted 9 days ago
On-site Salt Lake City, UT $59K – $77K Apply by Jul 2, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer SuccessHealthcare
Apply for this job → About the Role
The Salt Lake City VA Health Care System is recruiting for Advanced Medical Support Assistants (AMSA) position in Nursing Service at Salt Lake City, Utah. The AMSA is primarily responsible for customer service, scheduling, and administrative support for the assigned clinics/providers and other duties as assigned they relate to care coordination for treatment of patients in the medical center or outpatient clinic.
What You'll Do
- →The AMSA functions include monitoring clinical flow processes and supporting patient and unit's needs.
- →They assist with the facilitation of inpatient admissions, transfers and discharges; help with the organization and tracking of medical orders, tests (i.e. laboratory samples, x-rays, CT scans, MRI scans, ultra sounds); scheduling appointments and consultations.
- →The Advanced MSA's utilize and review various reports including but not limited to the missed medications and medication effectiveness reports and the surgery admissions schedules.
- →Their attention to detail and scrutiny of these reports help to ensure the smooth operation of the unit and timely care for the patient.
- →Further, they participate in unit meetings and actively contribute to its improvement of workflow, systems, operations and process issues to accomplish team goal setting to ensure medical care to patients is met.
- →The AMSA works closely with all staff members, communicating and providing accurate information, and performs the administrative details that are essential to the orderly and efficient accomplishment of the unit's goals.
- →The GS-6 MSA also completes timekeeping.
- →The Advanced MSA uses advanced knowledge of policies and procedures to coordinate interdisciplinary care delivery and performs all clerical, administrative and operational functions of the unit.
- →They are keys point of contact for the coordination of patient care, the AMSA develops and maintains effective and efficient communication with patients, interdisciplinary medical teams, VA medical centers and other agencies.
- →Functions as the payroll timekeeper or back-up timekeeper, duties include: entering work and leave hour correctly in the Veterans Affairs Time and Attendance System (VATAS), reviews the records for accuracy and works to resolve any pay issues.
- →The AMSA uses advanced knowledge of medical terminology to verifies orders in the computerized patient record system (CPRS), reviews admission, discharge and transfer (A/D/T) orders for accuracy, ensures laboratory tests, imaging and provider consults are entered correctly and completed in a timely manner and contacts the appropriate sources for corrections when needed.
- →Enters appropriate labs including, MRSA laboratory swabs when necessary to ensure the unit is meeting facility policy for infectious disease management.
- →Receives and coordinates incoming and outgoing telephone, intercom, and electronic messages; receives and directs patients and visitors; answers routine inquires providing information about the office, its functions, and standard operating procedures; and makes appropriate referral of questions concerning patients' conditions.
- →Work Schedule: Full time; Work schedule will be determine upon selection.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass TB test pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: 78564de6-acba-4710-8826-c267ed7350f5
Posted via USAJobs