Job Listing
Advanced Medical Support Assistant
Veterans Health Administration · Posted 2 days ago
On-siteSan Francisco, CA$63K – $82KApply by May 29, 2026Medical Support AssistanceESFJESTJISFJISTJHealthcare
Apply for this job →About the Role
The Advanced Medical Support (AMSA) position is in the San Francisco Health Care System's Gastroenterology and Endoscopy unit. The AMSA is responsible for a range of clerical and administrative duties that demonstrate and advanced level of the MSA. The SFVAHCS uses a practice group concept that combines managed care and primary care treatment models. Each care team consists of identifiable and consistent team members that include physicians, nursing staff, and administrative support.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Duties include but are not limited to: Works collaboratively in an interdisciplinary coordinated care delivery environment (i.e., patient aligned care team, or other special care).
- →Operate computerized programs and databases to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.
- →Schedule appointments in a clinical setting.
- →Identify customer's concerns, performs the tasks required to resolve the issue accurately and timely, and follows as necessary to ensure a satisfactory resolution.
- →Serve as the first line representative, primary contact and resource person for individuals requesting information, furnishing them with desired information or directing them to the appropriate resource.
- →Identify and troubleshoot scheduling and staffing problems in the Mental Health clinic in PAD and perform analysis for performance improvement efforts in wait-times, clinic flow and no-shows.
- →Acts as a liaison between doctors, nurses and house staff and is responsible for identifying and resolving problem areas between different services.
- →Kept track of telephone calls and messages to the front desk phone.
- →Assemble all patient charts and ensure all critical information is listed and then maintains the charts daily.
- →Responsible for protecting data from unauthorized release or from loss, alteration, or unauthorized deletion and for applicable regulations and instructions regarding access to computerized files release of access codes, etc.
- →Obtains and reviews medical information of patients prior to scheduled appointments, such as clinic reminders due, customer service and clinical surveys, and ensures the patient completes all the necessary forms prior to being seen by the provider.
- →Assures proper completion and filing of original medical documentation and forms in the records prior to forwarding to medical records room.
- →Provides file and document management.
- →Maintains all patient's records, either electronic or paper, according to regulations ensuring each entry contains proper patient and health care proper identification.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no education substitution at this grade level.
Personality Fit
Job ID: 756bec8e-a2cb-4357-8388-c664b61ce859
Posted via USAJobs