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Advanced Medical Support Assistant
Veterans Health Administration · Posted 2 days ago
On-site Clifton Park, NY $45K – $59K Apply by Jun 22, 2026 Medical Support Assistance ESFJESTJISFJISTJ OperationsCustomer SuccessHealthcare
Apply for this job → About the Role
The Albany VA Healthcare System has 1 vacancy for an Advanced Medical Support Assistant in the Clifton Park VA Clinic in Community Care. The incumbent is responsible for scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, managing the Electronic Waiting List, notifies the Patient Centered Management Module Coordinator of panel changes, patient processing, and customer service.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties include but are not limited to: Works collaboratively in an interdisciplinary coordinated care delivery model (i.e.
- →Patient Aligned Care Team) and performs receptionist duties, scheduling duties, customer service and other duties as assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.
- →Assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
- →Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
- →Performs daily review of active/pending consults, physician encounters, EWL, Recall Reminder list, Return to Clinic list, Audiocare, VEText, VA Online Scheduling (VAOS) and other patient and provider communications for accuracy and disposition.
- →Ensures that all insurance and demographic information is verified when the Veteran presents for his/her appointment.
- →Coordinates administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to ensure continuity of inpatient and outpatient care.
- →Ensure that all necessary health/administrative information are integrated into the Computerized Patient Record System (CPRS) by sending the documents to HIMS to scan or performing scanning (CBOCs).
- →Generates patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reporting.
- →Organizes and implements quality assurance monitors; prepares a wide variety of administrative reports and documents for supervisor and Clinic Practice Management leader, generates patient workload reports for validation and monitors activity to assure consistent and accurate reporting.
- →Conducts patient/employee surveys, interviews, observes workflow; guides patients through hospital system, inputs referrals when applicable and appropriate, documents complaints, and provides follow-up and suggests resolutions to supervisor.
- →Schedules appointments and utilizes the EWL, Veteran's Choice Program, and any other access initiative as they are developed accurately in a timely manner.
- →Serves as technical advisor and liaison with contacts at all levels.
- →Incumbent may be asked to perform timekeeping duties for their section.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 5560e8bd-533e-43c1-ad67-e8cff8b62444
Posted via USAJobs