Job Listing
Advanced Medical Support Assistant
Veterans Health Administration · Posted 2 days ago
On-site Fargo, ND $45K – $59K Apply by Jun 11, 2026 Medical Support Assistance ESFJESTJISFJISTJ Engineering
Apply for this job → About the Role
The Advanced Medical Support Assistant (AMSA) functions as serving in the Telehealth Service department as an initial point of contact for the units, clinics, patient. Duties included, but not limited to: scheduling patient appointments, tracking, reviewing, and responding to electronic orders and consults in the organizational medical systems. This position requires a practical knowledge of computerized data entry, information processing systems and software related to patient care,
What You'll Do
- →The AMSA is responsible for functions such as serving as an in initial point of contact for the units, clinics, patient, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems.
- →The AMSA position requires a practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare systems organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology.
- →Major duties include (but not limited to): Customer Service Greet and check in patients.
- →Gather medical information if applicable.
- →Refer patients to appropriate member of health care team as needed.
- →Report backlogs, difficulties in meeting deadlines.
- →Ability to identify customer's concerns, perform the tasks required to resolve the issues accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
- →Resolve difficult problems and diffuse potential dissatisfaction with VA services.
- →Perform receptionist duties Monitor copying and faxing.
- →Answer and route incoming phone calls.
- →Administrative duties Prepare for clinic including printing appointment and clinic lists.
- →Ensure encounter forms are completed.
- →Ensure clinics orders are completed daily.
- →Routinely review of active/pending consults daily.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Personality Fit
Job ID: 4f1b0d39-c4af-499c-94bd-6c497fe85060
Posted via USAJobs