Job Listing
Advanced Medical Support Assistant (EHRM)
Veterans Health Administration · Posted 1 days ago
On-site Iron Mountain, MI $50K – $65K Apply by Jul 8, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer SuccessHealthcare
Apply for this job → About the Role
The incumbent serves as an Advanced Medical Support Assistant in the VA Care Community Section (VACC) at the Oscar G. Johnson VA Medical Center in Iron Mountain, Michigan, under Nursing and Patient Care Service. The incumbent's work impacts the administrative aspect of patient care, including: access, scheduling/ coordinating patient appointments using advanced clinic access principles, collecting and updating demographics and insurance information and customer service.
What You'll Do
- →Duties: The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model.
- →The incumbent provides administrative support to clinicians and other administrative and professional staff throughout the medical staff office for purposes of coordinating VACC medical care for Veterans when the inpatient or outpatient provider has deemed such care necessary.
- →The VACC program requires administrative scheduling and appointment coordination for diagnostic testing, and consultative appointments for many clinical services.
- →Incumbent must receive phone calls in a courteous and timely manner, determine the nature of requests, provide the information desired using privacy rules and established processes.
- →A caring, compassionate and sensitive manner is essential when explaining procedures to Veterans and their family both in person and on the phone.
- →The Advanced MSA is able to independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of work to meet team and patient needs.
- →This position is responsible for generating authorizations for pre-authorized outpatient, unauthorized and emergency care claims, while making eligibility determinations for the various programs in VACC.
- →Works closely with utilization review to ensure proper authorizations are issued and appropriate correspondence is sent to vendors.
- →He/She acts as a liaison between the veteran and the vendors with regard to the VACC section and VA clinical services and/or primary care services.
- →Obtains requested reports, x-rays, labs and any pertinent information required to complete the VACC Coordination consult in CPRS.
- →Ensures all necessary components and documentation is distributed to appropriate services at the private institution where service will be provided.
- →Prioritizes requested procedure based on urgency.
- →The incumbent is responsible for the coordination of all administrative information between the professional staff and the patient.
- →This includes data entry, administratively managing consult requests, and making and notifying the patient of his/her scheduled appointment with the outside providers.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: fbcff451-2f9b-4710-bdfa-030b010c657f
Posted via USAJobs