Job Listing
Advance Medical Support Assistant
Veterans Health Administration · Posted 118 days ago
On-site Chesapeake, VA $55K – $71K Apply by May 29, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The incumbent serves as an Advanced Medical Support Assistant (AMSA) in the Hampton VA Healthcare System. The incumbent performs duties related to the receipt intake and indexing of health and administrative information. The incumbent will interface with personal computer (PC) applications as well as numerous internal applications.
What You'll Do
- →Major duties include, but are not limited to: Schedules, cancels, and reschedules patient appointments and consults, including imaging studies, in accordance with VHA guidelines; interprets and verifies provider orders.
- →Verifies and updates patient demographic and insurance information; ensures accurate documentation in the electronic health record.
- →Collaborates with interdisciplinary teams (including the Patient Aligned Care Team) to review clinic utilization, support coordinated care, and maintain effective communication.
- →Monitors and prepares for clinic visits by printing appointment lists, entering no-show information, and ensuring pre-appointment requirements (such as labs and imaging) are met.
- →Supports patient follow-up care, including managing consults, recall reminders, Return to Clinic (RTC) orders, and secure messaging.
- →Provides courteous and responsive customer service to patients, families, and all members of the healthcare team; answers scheduling inquiries and resolves issues in a timely manner.
- →Participates in team huddles and meetings, adjusting priorities and workflow as needed to meet patient and team needs.
- →Performs office automation tasks including word processing, scanning, faxing, and maintaining electronic and paper documentation.
- →Maintains strict confidentiality and privacy of all patient information in accordance with federal regulations and VA policy.
- →Work Schedule: Full Time; Monday- Friday; 7:30am-4:00pm/8:00am-4:30pm Telework: Not Available Virtual: This is not a virtual position.
- →Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: 7b9d34ed-c5b9-4c55-aebd-875ff079ba7e
Posted via USAJobs