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Adv Med Support Assistant
Veterans Health Administration · Posted today
On-siteBuffalo, NY$49K – $64KApply by Jun 3, 2026Medical Support AssistanceESFJESTJISFJISTJCustomer SuccessHealthcare
Apply for this job →About the Role
This position serves as an Advanced Medical Support Assistant at the VA WNY Healthcare System and is under the supervision of the Health Administration Service. Performs clerical work in support of the care given to patients, such as receiving patients or maintaining patient files; work administering or advising on medical record systems. Analytical ability, judgment, discretion, and dedication to customer service are required.
What You'll Do
- →The employee is at the advanced performance level for a Medical Support Assistant (MSA), performing a full range of duties in Health Administration Service at VA WNY Healthcare System, and has met the basic requirements for this position as outlined in VA Handbook 5005/53, Part II, Appendix G.
- →The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, and makes any necessary adjustments.
- →The Advanced MSA utilizes multiple computer applications in the performance of above duties.
- →Lists the major duties and responsibilities of the position: 1.
- →Manage written and faxed correspondence, and paper medical records within teamlet (this could be a PACT Team, a team in a particular specialty etc)/team and coordinate release of information in accordance with policy 2.
- →Verify and update demographics 3.
- →Manage health insurance information, verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system 4.
- →Manage workload information, ensuring data captured according to Medical Center and HIMS established methodology using encounter system 5.
- →Assist staff in development, preparation and use of reports associated with group practice performance, workload and business practices to optimize overall clinic practice 6.
- →Coordinate information and actions related to patient care and ancillary services, manage scheduling package, and schedule appointments with Providers as recommended by Providers, clinical team members and integrated interdisciplinary team members in accordance with VHA national scheduling guidelines, TMS training, Primary Care instruction and business rules 7.
- →Manage Recall Reminder system for assigned teamlet/team 8.
- →Manage assignment and inactivation of patients in PCMM 9.
- →Perform telephone and face to face receptionist duties interacting with both internal and external customers and documents interactions in electronic medical record appropriately or VISTA/Microsoft Outlook using established processes 10.
- →Screen patients to obtain appropriate medical information, providing timely assistance within scope of practice and referring clinical concerns to appropriate team member 11.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓You may be required to serve a probationary period.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
- ✓You can verify your education here: http://ope.ed.gov/accreditation/.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Personality Fit
Job ID: 5b725c83-3c22-496d-9fab-80f63ab2c6a3
Posted via USAJobs