Job Listing
Administrative Officer
Veterans Health Administration · Posted 2 days ago
On-siteJohnson City, TN$75K – $97KApply by Jun 1, 2026Administrative OfficerENTJESFJESTJISTJOperationsHealthcare
Apply for this job →About the Role
The Administrative Officer is located in the Business Office at James H. Quillen VAMC (JHQVAMC), Mountain Home, TN. The incumbent provides support for complex clinical operations as the coordinator, advisor, analyst, and planner for multiple programs within the Business Office designed to support the delivery of the health care services.
What You'll Do
- →Major Duties and Responsibilities include but are not limited to: The incumbent is responsible for researching and interpreting internal and external policies, directives survey standards and regulatory requirements.
- →These responsibilities include multiple and complex systemic activities relating to all aspects of clinical operations including coordinating utilization management and quality assurance activities to increase the efficiency and appropriateness with which services are provided and resources are utilized.
- →This involves assessing the appropriateness and timeliness of care methods provided using written measurable criteria.
- →The incumbent monitors, as directed by the Chief of Business Office or the Deputy Chief, business operations including review, analysis and reporting of workload statistics and program functions.
- →The incumbent ensures accurate identification, reporting, trending and interventions and education to provide efficient operations and to protect the organization's resources.
- →The incumbent collects data from multiple sources ensuring that precise and accurate summaries are provided for reporting, tracking/trending and reviews-and validates the data.
- →Data will include, but is not limited to, clinic encounters, open Return to Clinic Orders (RTCs), RTCs past PID, Open Radiology Orders, appointment requests, inconsistencies, travel claim backlog, and VSE Open requests.
- →Data sources include, but are not limited to, DSS, VSSC, ProClarity, File Man, etc.
- →The incumbent establishes effective tracking systems and conducts statistical analysis on the data to identify patterns, trends, and variances.
- →The incumbent selects and utilizes appropriate evaluation measures, conducts qualitative and quantitative data analysis and summarizes significant results and recommendations to improve services and to promote quality care.
- →The incumbent provides guidance that assures that findings are used to modify and improve program processes and systems to facilitate achievement of the facility strategic plan.
- →The incumbent prepares correspondence to local and national inquiries by facilitating retrieval of medical records for external abstractors, sharing results and databases with providers in accordance with the Privacy Act and Confidentiality Statutes, and recommending actions to improve the delivery of care and services.
- →The incumbent is responsible for satisfactory resolution of complex patient concerns that reach the level of the Service Chief or Executive Leadership Team (EL T).
- →The incumbent serves as program resource for Internal Control Systems ensuring appropriate management controls are in place for all key functions and coordinates required reporting for various service reports.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
Personality Fit
Job ID: d034c5a6-9128-4d3b-a15e-63d4893fda2e
Posted via USAJobs