Job Listing
Visitor Guide
Architect of the Capitol · Posted 2 days ago
About the Role
This position is located in the Architect of the Capitol, Capitol Visitor Center. The incumbent serves as a Visitor Guide and is responsible for providing historical interpretation, educational programming, visitor assistance, and orientation services to visitors of the United States Capitol and Capitol Visitor Center.
What You'll Do
- →As a Visitor Guide, you will: Provide educational and informative tours of the United States Capitol to groups of various sizes, interests, and needs.
- →Tour groups usually include the general public and may include Congressional Members and their staff, and/or prominent visitors.
- →You will need to have a thorough knowledge of the history of the United States Capitol and the United States Congress to share on your tours as well as when delivering presentations on the history and artifacts in the US Capitol Building and the US Capitol Visitor Center.
- →You will also expected to provide tours of the United States Capitol Dome.
- →Serve as one of the primary points of contact for the visitors that arrive at the Capitol Visitor Center on a daily basis as many as 12,000-15,000 visitors per day during the peak visitation period.
- →As a Visitor Guide, you are expected to provide exemplary customer service by welcoming and proactively engaging with visitors, responding to requests from visitors, and providing information about a variety of topics, including but not limited to, security guidelines, the amenities available in the Visitor Center, and the process for going on a tour of the Capitol.
- →Provide assistance to visitors with a variety of functions, including but not limited to, general directions and way-finding, reservation check-in and tour pass distribution, coat check services, large group coordination, distribution of listening devices, and theater loading and operations.
- →Provide assistance, if needed, to visitors who require special attention, advising them appropriately, according to their needs.
- →Walk, talk and stand for hours, up to an entire shift.
- →You will also, need to walk up and down many flights of stairs throughout the shift, including the steep and narrow stairways utilized for tours of the U.S.
- →Capitol Dome.
- →As a Visitor Guide, you may be assigned duties outdoors, in a variety of weather conditions, to facilitate visitors entering the buildings or to provide support for special events.
- →Operate various types of equipment, such as computers, coat check carousels, two-way radios, assisted listening devices, and audio visual touch screens.
- →In addition, you will need to lift items which may weigh up to 20 pounds, such as stanchions and boxes.
Requirements
- ✓Your resume and question responses must demonstrate the job-related KSAs.
- ✓You must meet the definition of specialized experience.
- ✓COMBINATION OF EDUCATION AND EXPERIENCE: Equivalent combinations of successfully completed education and experience may be used to meet the experience requirements.
- ✓Graduate-level education must be from an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to perform the duties of the position.
- ✓Examples of qualifying fields of study include history, public history, museum studies, political science, government, American studies, education, communications, architecture, historic preservation, or other closely related fields.
Benefits
- ★A variety of health insurance plans; retirement system with investment options; paid holidays; paid sick and annual (vacation) leave; life insurance; incentive systems; subsidized transportation; training and development opportunities, etc.
Personality Fit
Job ID: 591cc614-4f6b-49d6-92c8-b440230281aa
Posted via USAJobs