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Systems Support Specialist
U.S. Courts · Posted 134 days ago
Hybrid Detroit, MI $66K – $82K Apply by Jun 12, 2026 Information Technology Management ENTJINTJINTPISTJ
Apply for this job → About the Role
This position is in the Clerk's Office and reports to the Information Technology (IT) Manager. The employee provides technical and end user support for Court applications and network diagnostics across multiple Court units. In addition, the employee performs research, makes recommendations, and performs maintenance and training on Audio/Video systems and services, Smart Phones and mobile computing.
What You'll Do
- →The work is performed in an office setting and may occur at divisional offices.
- →Physical effort may be involved in moving, connecting, or troubleshooting heavy equipment and systems.
- →Occasional travel inside and outside of the district is required.
- →Duties may require working during non-business hours and/or being on call.
- →Duties include, but are not limited to the following (a full list is available upon request): Provide end user support to onsite and remote workers for all applications supported and systems customized for local use.
- →Oversee the day-to-day operation of applicable technology used in the court to ensure reliable and effective operation.
- →Perform requisite programming to systems to accommodate local needs.
- →Troubleshoot devices at the hardware level, such as serial or hardware device level interfaces.
- →This may include controlled distribution systems and wireless systems.
- →Configure devices and systems for proper operation using available software and hardware and via remote support from vendors.
- →Assist in the development and implementation of short and long range technological improvements, ensuring minimal disruption to courtroom activities.
- →Advise the court in areas of technology support, requirements, and capabilities including anticipation of future requirements and resolution of potential problems prior to implementation.
- →Monitor latest technology and recommend, develop, and install system upgrades or features which satisfy local court needs.
- →Make adaptations to national systems.
Requirements
- ✓All applicants must be a U.S. citizen or must be a lawful permanent resident (i.e., green card holder) and seeking U.S citizenship or must complete an affidavit indicating their intent to apply for citizenship when they become eligible to do so.
- ✓All appointments subject to FBI Fingerprint Background Check; with periodic reinvestigation, if applicable.
- ✓Retention depends upon a favorable suitability determination.
- ✓All appointments also subject to mandatory electronic funds transfer.
- ✓All employees are required to adhere to the Code of Conduct for Judicial Employees (available for review upon request).
- ✓High school graduation
Personality Fit
Job ID: a07b1d39-be85-44b6-b98b-867db30b8388
Posted via USAJobs