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Supervisory Transportation Specialist
Veterans Health Administration · Posted 9 days ago
On-site Orlando, FL $62K – $80K Apply by Jun 24, 2026 Transportation Specialist ENTJESTJISTJISTP Healthcare
Apply for this job → About the Role
The Supervisory Transportation Specialist, serves as a key leader within the Veterans Transportation Service (VTS) ensuring the efficient and compliant delivery of transportation services to Veterans. This position is responsible for overseeing administrative and operational functions that support the VTS mission of providing safe, reliable, and timely transportation for eligible Veterans to access healthcare services.
What You'll Do
- →The incumbent will perform the following duties as assigned: Plans, assigns, and reviews work for transportation staff, ensuring timely completion of tasks.
- →Provides technical guidance and direction; develops work procedures and performance standards.
- →Evaluates employee performance, approves leave, resolves informal complaints, and initiates disciplinary actions as necessary.
- →Conducts staff training and ensures compliance with licensing and certification requirements.
- →Supervises a team of program support and logistics staff (e.g., program specialists, schedulers/dispatchers, clerks) including work assignment, performance management, counseling, awards, discipline, and professional development.
- →Develops staffing plans, coverage schedules, and cross-training to sustain service continuity across multiple shifts and locations.
- →Leads change management for new processes, systems, or policy updates; communicates expectations clearly and provides training/coaching.
- →Oversee daily VTS operational support (e.g., trip scheduling, routing, manifests, driver assignments, fleet status, service desk coverage), ensuring efficiency, compliance, and customer-focused service.
- →Develops and maintain standard operating procedures (SOPs), desk guides, and workflow controls for trip intake, eligibility verification, prioritization, and exception handling.
- →Coordinates across HAS, Patient Experience, Clinical Services, and Facilities/Fleet to resolve operational issues (e.g., late pickups, ADA accommodation, urgent transport needs).
- →Manages vendor and contract support (where applicable), tracking performance against service levels, cost, and quality; initiates corrective actions when necessary.
- →Ensures accurate documentation in scheduling/dispatch systems and applicable VA platforms; manages data integrity, audit trails, and record retention in accordance with policy.
- →Ensures transportation services meet patient care needs and comply with safety and regulatory standards.
- →Coordinates with clinical and administrative staff to support inpatient and outpatient travel requirements.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 7fa0a5ee-3c73-4cd9-b3c3-83502c6fd4ff
Posted via USAJobs