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Supervisory Patient Relations Assistant
Veterans Health Administration · Posted 4 days ago
Hybrid Fresno, CA $51K – $66K Apply by Jun 29, 2026 Miscellaneous Clerk And Assistant ISFJISTJ OperationsCustomer Success
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Incumbent oversees the day-to-day Customer Service/Patient Transport Program operations, serves as the front-line supervisor to 12 full time employees; volunteers and work studies assigned to the program, ensuring all patients and visitors have the best and safest possible experience while at VACCHCS. The incumbent has the knowledge; experience and skills that demonstrates the ability to coordinate a high volume of requests throughout the medical center; manage multiple staff schedules.
What You'll Do
- →Major duties and responsibilities include, but not limited to: Overseas and coordinates day-to-day operations of the Customer Service/Patient Transport program, provides report submissions to include workload reports, personnel management, transport request and patient/visitor logs and other briefs to present to the Medical Center and CDCE Leadership.
- →Acts as a resource person in planning, reviewing, or revising policies and procedures that impact patient safety and experience.
- →Educate, train and assist staff through frequent change processes while continuously monitoring and implementing regulatory guidelines.
- →Assisting with surveys and reports, process improvement activities, policy development, statistical, timekeeping, fiscal and other administrative functions.
- →Incumbent will be knowledgeable of basic services and process throughout the hospital, to appropriately assist or direct patients and visitors.
- →Assist and provide support for other CDCE programs outside of the Customer Service/Patient Transport Program, to include but not limited to the recruitment and processing of volunteers and work studies, onsite & community events.
- →Responsible for supervision and coordination of all activities and staff in the Customer Service/Patient Transport Program for all clinical and non-clinical services, Veterans, patients, and visitors.
- →Ensures the patient's needs, and those of their family members, are anticipated and met from the time of arrival at the healthcare facility to their departure, to include coordinating parking lot shuttle cart rides, wheelchair transport throughout the facility.
- →Work Schedule: Full time, 7:00am to 3:30pm Telework Eligible: May be approved on a limited ad hoc basis.
- →Virtual: This is not a virtual position.
- →Position Description/PD#: Supervisory Patient Relations Assistant/PD026030 Financial Disclosure Report: Not required
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 9d4c50fd-cbe0-46c8-94ac-6cb846b7e706
Posted via USAJobs